Pre-configured templates, escalation rules, and response flows for your industry.
A customer asks about delivery times at 8pm. No one answers. They buy from the shop that replied first. Every unanswered WhatsApp message is a lost sale — and most e-commerce businesses lose dozens every week without realising it.
FiQ handles order enquiries, stock checks, and delivery updates instantly — day or night. Stores typically recover 30–40% of otherwise lost after-hours sales.
Your clinic misses appointment bookings every evening after 5pm. Patients call, get no answer, and book somewhere else — or worse, they no-show because no one reminded them. The average clinic loses K15,000–25,000 a month to no-shows alone.
FiQ sends automated reminders and handles bookings 24/7. Most clinics see no-shows drop by 25–40% in the first month.
The phone rings during dinner service and no one picks up. The customer books elsewhere. You never even knew they called. Empty tables on a Friday night are not a capacity problem — they are a response time problem.
WhatsApp reservations increase when customers can book instantly at any hour. Your staff stays focused on service, not answering phones.
A lead messages at 7pm asking about a listing. Your office is closed. By morning, they have already viewed a property with another agent. In real estate, one missed lead can mean K10,000–50,000 in lost commission.
Capture and qualify 100% of leads, day or night. Agents start every morning with pre-screened enquiries in their inbox.
A parent sends a WhatsApp at 9pm asking about school fees and enrollment. No response until Monday. By then, they have already enquired at two other schools. Every delayed response is a delayed enrollment — or a lost one worth K5,000–20,000 in tuition.
Parents get instant answers when they ask, not when your office opens. Schools using FiQ see measurable improvements in enrollment conversion rates.
A guest in a different time zone needs help at 3am your time. No one answers. They leave a bad review. In hospitality, one bad review costs more than a dozen good ones can recover — and it stays visible for years.
24/7 guest support across all time zones. Enquiries handled instantly, in the guest's language.
A client sends an urgent query about a suspicious transaction at 10pm. Your team sees it at 8am the next day. In financial services, delayed responses erode trust faster than any competitor can — and a single escalation handled late can cost K50,000+ in client churn.
Instant acknowledgement and escalation for sensitive queries. Routine account questions handled automatically, around the clock.
Support tickets pile up overnight. A frustrated user churns before your team even reads the ticket. Each churned customer is K1,000–10,000 per month in recurring revenue gone — not because your product failed, but because your support was asleep.
Resolve the majority of support tickets automatically. Reduce response time to seconds while keeping complex issues routed to the right human.